Shipping policy

SHIPPING POLICY

Everything SHFTD sells is made to order in our studio in Levis, Quebec. Nothing sits on a shelf waiting, which is why your wait has two parts: production time first, then transit time. They are counted separately, and the carrier estimate only starts once the parcel has been handed over.

WHERE WE SHIP
We ship within Canada only, to every province and territory. We do not currently ship outside Canada. You are welcome to buy from anywhere, but the delivery address has to be Canadian. Eligibility to enter or win a giveaway is a separate matter and is set out in the Official Rules.

We deliver to PO boxes. Those parcels go with Canada Post.

PRODUCTION TIME
Production usually takes 1 to 3 business days. During a rush it can take up to 5 to 7 business days. A rush is normally caused by a volume spike after a drop, by a giveaway closing, or by a restock clearing a backlog. Production pauses on Quebec statutory holidays, and weekends are not business days.

There is no tracking during production, because there is no parcel yet.

HANDOVER
Parcels are handed to the carrier on a late afternoon run. An order finished before that run usually goes out the same day. An order finished after it goes out on the next business day.

CARRIERS AND TRANSIT
Orders ship mainly with Canada Post. We may use another carrier when it makes sense, so the label on your box may not always say Canada Post.

Canada Post Expedited Parcel estimates, counted in business days from the next business day after handover:

Within Quebec and to Ontario: 1 to 4 business days
To Western Canada (BC, Alberta, Saskatchewan, Manitoba) and to Atlantic Canada: 2 to 8 business days
Northern, remote and territory addresses: 6 to 14 business days

These are carrier estimates, not guarantees. Weekends and statutory holidays do not count. Canada Post publishes service alerts and peak season adjustments at canadapost.ca.

SHIPPING COST
Shipping is calculated at checkout from your address. Orders over CAD $120 ship free within Canada. The threshold is applied automatically, so you will see it in your cart before you pay.

TRACKING
Tracking and delivery confirmation are included on parcel shipments. You get a shipping confirmation with the tracking link once the parcel is handed over. A tracking number can exist before any scans appear, so an empty tracking page in the first day is normal.

Signature on delivery is a paid extra and is not included by default. If you want it, ask us before your order ships and we will tell you the cost.

IF YOUR ORDER LOOKS LATE
Count the production window first, then the transit estimate for your region. If both have passed, or if tracking has not moved for 5 business days, contact us with your order number and we will look into it.

IF TRACKING SAYS DELIVERED AND NOTHING ARRIVED
Check with anyone else at the address, look around entrances and with building staff, and give it 3 days, because parcels are sometimes scanned before the final drop. If it still has not turned up, contact us with your order number and the tracking number.

We open the carrier investigation ourselves. We bought the label, so we are the shipper of record and you are never asked to file a claim or visit a post office. The replacement is sent once the carrier has completed its investigation. We will keep you updated while it runs.

DAMAGED IN TRANSIT
If your parcel arrives damaged, contact us within 14 days of delivery with your order number and a photo. We handle the carrier claim. You keep the item, so there is nothing to send back and no packaging to store.

ADDRESS CHANGES
Tell us as soon as you can. Everything is made to order, so if the item has not been pressed yet we can normally still change the address. Once a parcel has been handed to the carrier it cannot be recalled, redirected or intercepted.

UNDELIVERABLE AND RETURNED PARCELS
If a parcel comes back to us because the address was wrong or incomplete, or because it was not collected in time, we hold it for 30 days. We will contact you to arrange sending it out again. Because the item was already made, the cost of the second postage is the customer's. If we do not hear from you within 30 days the item goes back into stock.

EXCHANGES AND FAULTS
Sizing exchanges, damaged, defective and incorrect items are covered by our Refund and Exchange Policy. Read that policy for the windows and the conditions.

GIVEAWAY ENTRIES
Entries are recorded when your order is paid, not when it ships. Shipping, delays, replacements and exchanges never change the entries an order earned, and entries are never removed once awarded.

QUESTIONS
Send us a message from the contact page at shftdco.com/pages/contact with your order number. We reply within 24 hours.

YOUR LEGAL RIGHTS
Nothing in this policy limits any non-waivable rights you have under applicable consumer protection law, including the legal warranty under Quebec's Consumer Protection Act and your rights under other Canadian provincial and federal consumer legislation.