A giveaway attracts people pretending to run it. Here is how to tell the difference in a few seconds.
We will never ask you for these
- Your card number, the security code on it, or the expiry date.
- Your banking details.
- Any password, including your SHFTD account password.
- A payment to release a code, an entry, or a prize.
There is no situation where a real message from us needs any of that. Your order number and the email address on your order are all we ever need to find you.
Winning never costs money
If someone tells you that you have won and asks for a fee, a deposit, a shipping charge or a tax payment to release the prize, it is not us. The Official Rules set out exactly what a winner has to do, and paying us money is not on that list.
A genuine winner is contacted using the details on their entry, and has to answer a skill testing question and return a signed declaration. Those are the steps. There is no payment step.
Where real bonus entry codes come from
Codes come from us. They arrive with a drop announcement, in an email from our list, or with a Fast Track pass. A code works once per person and it does not expire on its own.
A code that arrives from a stranger, a comment reply, or a message asking you to pay for it is not one of ours.
Where real messages come from
We reply through the same channel you contacted us on, after you contacted us. We do not open conversations in social media private messages to sort out orders, and we will never ask you to move a conversation into one.
If you are not sure
Do not reply to it, do not click anything in it, and do not send anything. Send it to us through the contact form at shftdco.com/pages/contact and we will confirm whether it came from us. We reply within 24 hours.
If you have already given something away, change that password immediately, and if it involved payment details, contact your bank first. Then tell us, so we know it is circulating.
Checking your own entries
The only place that shows what you actually hold is the My Entries page in your account at account.shftdco.com, signed in with the email address on your order. Nothing arriving by message can change what is recorded there.