Everything SHFTD sells is made to order in our studio in Levis, Quebec. Nothing sits on a shelf waiting for you to buy it. That is why your wait has two parts: production time first, then transit time. They are counted separately, and the carrier estimate only starts once your parcel has been handed over.
Where we ship
We ship within Canada only, to every province and territory. We do not currently ship outside Canada.
We deliver to PO boxes. Those parcels go with Canada Post.
Being able to buy is not the same as being able to win. Who can enter and who can win a giveaway is set by the Official Rules, not by checkout.
Production time
- Usually 1 to 3 business days.
- Up to 5 to 7 business days during a rush.
- A rush is normally a volume spike after a drop, a giveaway closing, or a restock clearing a backlog of waiting buyers.
- Production pauses on Quebec statutory holidays. Weekends are not business days.
There is no tracking during production, because there is no parcel yet. A gap between your order confirmation and your shipping confirmation is normal and does not mean anything has gone wrong.
When parcels go out
Parcels are handed to the carrier on a late afternoon run. An order finished before that run usually goes out the same day. An order finished after it goes out on the next business day.
Transit time
Orders ship mainly with Canada Post. We may use another carrier when it makes sense, so the label on your box may not always say Canada Post.
Canada Post Expedited Parcel estimates, in business days, counted from the next business day after handover:
- Within Quebec and to Ontario: 1 to 4 business days.
- To Western Canada (BC, Alberta, Saskatchewan, Manitoba) and to Atlantic Canada: 2 to 8 business days.
- Northern, remote and territory addresses: 6 to 14 business days.
These are carrier estimates, not guarantees. Weekends and statutory holidays do not count towards them. Canada Post publishes service alerts and peak season adjustments at canadapost.ca.
What you pay
Prices on the site are in Canadian dollars, and so is your checkout total.
Tax is added at checkout rather than being built into the listed price, and it is worked out from the province in your delivery address. Two people ordering the same piece can see different totals for that reason. Tax and shipping never earn giveaway entries.
The payment methods you can use are the ones shown at checkout. We keep that list there rather than in this article, because it changes.
What shipping costs
Shipping is calculated at checkout from your address. There is a free shipping threshold, and the bar in your cart drawer shows the current amount and how close you are to it as you shop. We keep the number there rather than in this article, because a figure written into an article goes stale the moment it changes.
Tracking and signature
Tracking and delivery confirmation are included on parcel shipments, which is everything except the exception below. You get a shipping confirmation with the tracking link once the parcel is handed over. A tracking number can exist before any scans appear, so an empty tracking page on the first day is normal.
One exception. A keychain ordered on its own goes by regular mail rather than as a parcel, because it fits in an envelope and the postage is a fraction of the price. Regular mail is not tracked, so there is no tracking link for that order and nothing to follow. Order a keychain alongside anything else and the whole order ships as a tracked parcel.
Signature on delivery is a paid extra and is not included by default. If you want it, ask us before your order ships and we will tell you the cost.
There is no faster shipping option
We do not offer an express or rush upgrade, and paying more will not move an order up the queue. Production time is the same for everyone and the carrier estimate is the carrier's. The only paid extra is signature on delivery, which is about security rather than speed.
If your order looks late
Count the production window first, then the transit estimate for your region. Only when both have passed is an order actually late.
Contact us if either of these is true. Tracking has not moved for 5 business days. Or both windows have passed and nothing has arrived. Use the contact form at shftdco.com/pages/contact with your order number and we will look into it. We reply within 24 hours.
Digital items
A Fast Track pass bought on its own is digital. Nothing ships, no shipping is charged, and no tracking number is created. If your order holds both a pass and physical items, you may see the pass fulfilled on its own while the physical items are still in production. That is expected, not a lost parcel.
Your entries are not affected
Entries are recorded when your order is paid, not when it ships. A delay, a replacement or an exchange never changes what an order earned, and entries are never removed once awarded.