We ship primarily with Canada Post, and tracking is included. Your total wait is two separate windows added together: production time, then transit time. The items we ship are made to order, so nothing ships off a shelf. The carrier estimate starts after the parcel is handed over, not on the day you order, which is why the two windows have to be counted separately.
Production time
Production usually takes 1 to 3 business days. During a rush of orders it can take up to 5 to 7 business days. All of this happens before the parcel is handed to the carrier, so none of it counts toward the delivery ranges below.
Transit time
The ranges below are for Canadian delivery addresses. Orders ship from Levis, Quebec, which sits in Canada Post's Central region. The ranges are Canada Post's published standards for Expedited Parcel. They are in business days, counted from the next business day after the parcel is handed over. Weekends and statutory holidays do not count.
- Within Quebec and to Ontario: 1 to 4 business days
- To Western Canada (BC, Alberta, Saskatchewan, Manitoba) and to Atlantic Canada: 2 to 8 business days
- Northern, remote and territory addresses: 6 to 14 business days
These are estimates from Canada Post, not guarantees. Weather, parcel volume and other factors move them. If the whole network is running behind, Canada Post will say so in the service alerts it publishes on canadapost.ca.
Carrier, tracking and signature
We ship primarily with Canada Post. We may use another carrier when it makes sense, so the label on your box may not always say Canada Post.
- Tracking and delivery confirmation are included as standard.
- Signature on delivery is a paid extra. It is not included, and we do not add it to your order.
If your order feels late
Count the production window first. Then start the transit range from the next business day after the parcel was handed over, not from the day you ordered. Those two counts are easy to run together, which is why an order can look late when it is not. If both windows have passed, email support@shftdco.com and we reply within 24 hours.
Your entries are not affected by shipping either way. They are recorded when the order is paid, not when it ships, and they are never removed. No purchase is necessary to enter or win. The Official Rules cover the free entry method.