Your tracking link arrives in a shipping confirmation email once your parcel has been handed to the carrier. Before that there is a quiet period, and it is normal.
Why there is a quiet period first
Every physical item is made to order, so production happens before there is a parcel to track. Production usually takes 1 to 3 business days, and up to 5 to 7 business days during a rush. There is no tracking during that time because nothing has been shipped yet.
Once the parcel is handed over you get a shipping confirmation with the tracking link in it.
If you cannot find the email
- Check the inbox for the email address you used at checkout, not another one.
- Check your junk or spam folder.
- Your order page in your account at account.shftdco.com also shows fulfilment once it happens.
If you still cannot find it, use the contact form at shftdco.com/pages/contact with your order number.
A tracking number with no scans
A tracking number can be created before the parcel physically moves. An empty tracking page in the first day is normal. Scans start once the carrier processes it at their depot.
One order type has no tracking
A keychain ordered on its own goes by regular mail rather than as a parcel. It fits in an envelope, and the postage is a fraction of what a parcel costs. Regular mail carries no tracking, so there is no link to follow and no scans to watch. It usually arrives within the normal transit range for your region.
Order a keychain with anything else and the whole order ships as a tracked parcel, so this only applies to a keychain on its own.
If a keychain on its own does not turn up, contact us. There is no tracking to check and no carrier investigation we can open on regular mail, so the steps further down this page do not apply. Just tell us and we will sort it out.
Transit estimates by region
- Within Quebec and to Ontario: 1 to 4 business days.
- To Western Canada (BC, AB, SK, MB) and to Atlantic Canada: 2 to 8 business days.
- Northern, remote and territory addresses: 6 to 14 business days.
Counted in business days from the next business day after handover. Weekends and statutory holidays do not count. These are estimates from the carrier, not guarantees.
If tracking has stopped moving
Give it 5 business days without a new scan. Parcels do sit between scans, especially over a weekend or a holiday. If 5 business days pass with nothing new, use the contact form at shftdco.com/pages/contact with your order number and the tracking number, and we will open it with the carrier.
If tracking says delivered and nothing arrived
This is more common than it sounds, and it usually resolves.
- Check with anyone else at the address, and with building staff or a concierge.
- Look around entrances, porches, side doors and mail rooms.
- Check for a delivery notice card, in case it went to a post office for pickup.
- Give it 3 days. Parcels are sometimes scanned as delivered slightly before the final drop.
If it still has not turned up, contact us with your order number and the tracking number. We open the investigation with the carrier ourselves. We bought the label, so we are the shipper of record and you are never asked to file a claim or go to a post office. The replacement is sent once the carrier has completed its investigation, and we keep you updated while it runs.
If a parcel comes back to us
If an address was wrong or incomplete, or a parcel was not collected in time, it comes back to us. We hold it for 30 days and contact you to arrange sending it out again. The item was already made, so the cost of the second postage is yours. After 30 days with no word, the item goes back into stock.
Your entries do not depend on any of this
Entries are recorded when your order is paid, not when it ships. Nothing on this page changes them, and entries are never removed once awarded.