Contact us as soon as you can. Everything is made to order, so what we can still change depends entirely on whether your item has been pressed yet. There is no clock, we check the order.
Use the contact form at shftdco.com/pages/contact with your order number and tell us exactly what needs to change.
What we can usually change
- The size, if the piece has not been pressed yet.
- The shipping address, if the parcel has not been handed to the carrier.
- Adding a note or a correction to your details.
Speed matters more than anything else here. Production usually starts within 1 to 3 business days, so the same day you order is the safest time to ask.
What we cannot change
- We cannot cancel and refund a paid order for change of mind. The giveaway entries it earned went into the pool the moment the order was confirmed, and they cannot be pulled back out. That lock is what keeps the draw fair for everyone else.
- We cannot recall, redirect or intercept a parcel once the carrier has it.
- We cannot remove or adjust entries.
If you ordered the wrong item, not the wrong size
Tell us the same day if you can. Before a piece is pressed there is sometimes room to swap it for a different item, but it is not something we can promise, because it depends on where your order already is. Use the contact form at shftdco.com/pages/contact with your order number, what you ordered, and what you meant to order.
Once the piece is pressed we cannot swap it for a different product. Exchanges after that point are size exchanges, meaning the same piece in a different size. If we sent you something other than what you ordered, that is our mistake and a different route entirely, so tell us and we fix it at our cost.
Your entries do not move either way. They are recorded when the order is paid and are never adjusted afterwards.
If you got the address wrong and it has already shipped
Contact us anyway so it is on record. If the parcel comes back to us as undeliverable, we hold it for 30 days and arrange sending it out again. The item was already made, so the cost of the second postage is yours. After 30 days with no word from you, the item goes back into stock.
If the size turns out to be wrong
That is an exchange rather than a change, and you have 30 days from delivery to ask for one. The piece has to be unworn, unwashed and in its original condition with tags attached. You cover sending it back and we cover sending the replacement out. Your entries stay exactly as they are.
Adding to an existing order
We cannot merge a new purchase into an order that has already been paid. Place a second order instead. Each order is worked out on its own for entries, and a smaller order earns less from the cart subtotal tiers than one larger one would, so it is worth deciding before you check out rather than after.
Your entries are safe either way
Entries are recorded when your order is paid, not when it ships. Changing a size or an address does not touch them, and entries are never removed once awarded.